1. Legal Framework
This policy is issued in compliance with Law 1581 of 2012, Decree 1377 of 2013, and other Colombian regulations on personal data protection (habeas data regime). It applies to all personal data collected through www.musae.com.co and our customer service channels.
2. Data Controller
Responsible parties: Laura Páez Escobar, Camila Páez Escobar
Company: Musae Jewelry
Contact email: musaefacturacion@gmail.com
Last updated: June 2026
3. Data We Process
- Identification data: full name, ID number.
- Contact data: email address, phone number, shipping address.
- Transaction data: purchase history, amounts, products bought.
- Browsing data: IP address, cookies, site usage behavior (via Google Analytics).
- Payment data: handled directly by the Wompi gateway; Musae never stores card numbers.
4. Purposes of Processing
- Order processing: Manage the purchase, payment, and shipping of products bought.
- Customer service: Respond to inquiries, requests, and claims related to your purchase.
- Marketing communications: Send news, promotions, and Musae content, only if you opted in.
- Legal compliance: Retain accounting and tax records required under Colombian law.
- Site improvement: Analyze site usage to improve the shopping experience.
5. Your Rights (Habeas Data)
As the data subject, Law 1581 of 2012 guarantees your right to:
- Know, update, and correct your personal data.
- Request proof of the authorization granted for processing your data.
- Be informed of how your personal data has been used.
- File complaints with the Superintendencia de Industria y Comercio (SIC) for violations of the law.
- Revoke your authorization and/or request deletion of your data when there is no legal duty to retain it.
- Access your processed personal data free of charge.
6. How to Exercise Your Rights
To exercise any of the rights above, send us a request (petition, inquiry, or claim) following this procedure:
- Email us with your full name and ID number.
- Clearly describe the right you wish to exercise (access, correction, deletion, or revocation).
- You'll receive a response within the legal timeframe set by Law 1581 of 2012.
- Email for requests: musaefacturacion@gmail.com
- Response time: Inquiries: 10 business days. Claims: 15 business days (Law 1581 of 2012).
7. Data Retention
Your personal data is retained only for as long as necessary to fulfill the purposes described in this policy and the periods required by Colombian accounting, tax, and commercial regulations, after which it is securely deleted or anonymized.
8. Security Measures
- Encrypted connection (HTTPS/SSL) across the entire site.
- Access to personal information restricted to authorized personnel only.
- Payment data is processed directly by Wompi under PCI DSS standards; Musae never stores full card numbers.
- Regular backups of information hosted on Firebase (Google Cloud).
9. Minors' Data
Our products and services are intended for people over 18. We do not knowingly collect personal data from minors without verifiable consent from a parent or guardian.
10. Changes to This Policy
This policy may be updated to reflect regulatory or operational changes. The version in force is always the one published on this page, with its last-updated date.
This policy complements our Privacy Policy.